Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Reporting to the Account Director, the Head of Operations will provide senior leadership across our night-time London Underground operations, overseeing Planned and Reactive Maintenance, Fire and associated project activities.
This is a dedicated night-shift role (Sunday–Thursday, 10:00pm–6:00am) requiring on-site presence at our Pirin Court office throughout the shift.
What you’ll do:
- Lead and drive the performance of the night-time operational teams, working through the relevant managers to ensure clear accountability, effective delivery and consistent performance.
- Ensure operational delivery meets contractual, quality, health and safety requirements, with particular focus on compliance, safe systems of work and agreed operational standards.
- Monitor operational performance against SLAs, KPIs and work-bank requirements, identifying issues proactively and taking action to improve delivery and response times.
- Drive operational efficiencies and continuous improvement, using data and performance reporting to identify trends, reduce rework and improve the effectiveness of the night-time operation.
- Optimise the deployment and utilisation of the operational workforce, ensuring resources are effectively managed while maintaining appropriate working time, fatigue and safety requirements.
- Provide senior operational oversight and escalation during the night shift, ensuring priority incidents are quickly identified, appropriately managed and escalated, with clear ownership through to resolution.
Who you are:
You’re an experienced operational leader with a proven track record of managing large teams, driving performance and delivering continuous improvement. You’re proactive, data-driven and confident holding managers accountable in a fast-paced operational environment.
Key Requirements:
- Demonstrable relevant work place experience of managing multi-disciplined teams to deliver projects/tasks on a designated site(s), preferably in a Technology Services environment.
- Strong influence and persuasion skills
- Strong Leadership capabilities
- IOSH Managing Safely
- Data-driven decision making
- SLA & contractual performance management
- Stakeholder management & communication
- Proactive thinking & decision making
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
- Car Allowance
- Private Medical Cover
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
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We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
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