Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
Day to day you'll lead and manage the Desktop Supervisor Team, ensuring the effective delivery of critical support services to frontline operational teams.
You'll responsible for people management, performance oversight, safety compliance, work approval processes, asset management, reporting, and the continuous improvement of operational processes.
We'll need you to provide leadership and direction to ensure operational activities are completed efficiently, safely, and in accordance with company standards while driving innovation to support wider business objectives.
You'll coordinate and oversee support activities that enable operational teams to perform effectively and efficiently and ensure work is processed, approved, and completed in line with business policies, procedures, and performance standards.
We'll need you to manage, motivate, and develop a team of operational support colleagues.
You'll ensure Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational targets are achieved as well as implementing actions to improve efficiency, quality, and customer outcomes.
You'll promote a strong safety culture and support investigations, corrective actions, and continuous improvement initiatives and make sure all operational approvals are completed in line with relevant safety and governance requirements.
We'll need you to build strong working relationships with operational managers, support functions, and external partners, Planning & Scheduling, Call Centre and other functions.
What you’ll bring
- Do you have proven experience in team leadership and people management? We're looking for someone to motivate and help people succeed.
- Have you got experience working within an operational support, utilities, field operations, or service delivery environment?
- Do you have strong performance management and reporting skills as well as knowledge of health and safety requirements and safe systems of work?
- Do you have experience managing multiple priorities and workstreams?
- Are you someone with excellent communication and stakeholder management skills as well as having strong analytical and problem-solving abilities?
- Are you proficient in Microsoft Office applications, particularly Excel and reporting tools?
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Private Healthcare - single cover
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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