Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?
What will you be doing?
As an Operations Manager, you’ll provide leadership across a geographical cluster, taking ownership of the Data Collection field teams and supporting Field Managers to deliver safe, compliant and high‑performing operations.
You’ll lead with care, champion safety and create an inclusive culture where people feel valued, listened to and empowered to contribute ideas. This is a role with real influence — shaping performance, developing leaders and driving consistent delivery across your cluster. This is a remote role with regular regional travel.
Your responsibilities will include:
- Safety leadership – championing health & safety standards, ensuring compliance, auditing activity and embedding a strong safety culture across all teams
- People leadership & engagement – owning people processes within your cluster, working closely with HR and holding yourself and your managers accountable for engagement commitments
- Coaching & development – mentoring and developing Field Managers through structured and in‑the‑moment coaching, training plans, workshops and development programmes
- Operational excellence – ensuring Field Managers are leading effectively and delivering against safety, performance, commercial and governance expectations
- Financial governance – managing revenue and costs within target, while proactively identifying opportunities to improve margin
- Commercial delivery – ensuring customer obligations are met, with a clear understanding of contractual expectations and balanced performance across the region
- Collaboration & consistency – working closely with fellow Operations Managers regionally and nationally to share best practice and deliver a consistent field approach
This is a hands‑on leadership role where you’ll influence, innovate and make a meaningful difference.
What you’ll bring
- Proven leadership experience within field‑based operations
- Strong coaching and mentoring capability with measurable performance improvements
- Experience managing safety, people, commercial and financial governance
- A collaborative, inclusive leadership style with excellent communication skills
- A proactive approach to developing people and driving operational excellence
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Discretionary bonus scheme
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- 25 days plus bank holidays
- Company car with a range of EV and hybrid vehicles to choose from or car allowance (you choose)
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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