Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Water, we help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
We have an exciting opportunity for a Customer Liaison Graduate to join our customer team in Falmer.
As a Customer Liaison Graduate, you’ll have the opportunity too:
- Supporting the development of customer and stakeholder communications in collaboration with the Client Customer Team and Delivery Teams
- Assisting with administrative tasks such as preparing customer letters, newsletters, and updates
- Learning about industry metrics such as C-MeX and D-MeX, and understanding how our work contributes to customer satisfaction
- Participating in team and project meetings to gain insight into project delivery and customer engagement strategies
- Shadowing and supporting the delivery of onsite customer training sessions
- Helping to maintain and update impact assessments and communication plans for active projects
- Attending customer drop-in sessions and community engagement events alongside the Delivery Team and client
- Engaging with customers and communities to help minimise disruption and promote a positive experience
- Supporting the resolution of customer issues under guidance, ensuring timely and professional responses
- Assisting in the preparation of daily, weekly, and monthly reports for internal and client use
- Taking part in training and development activities as part of the graduate programme
- Participating in the Out of Hours rota (with support), acting as a contact for customer emergencies
What is the expected career progression after this graduate role?
This is a permanent role with a clear pathway for progression. As a Customer Liaison Graduate, you’ll gain the experience and skills needed to advance into roles such as Customer Service Manager, Stakeholder Engagement Lead, or Project Communications Coordinator, with opportunities to work across major infrastructure projects.
We’d love to hear from you if you have:
- A degree in a relevant subject (e.g., Communications, Business, Environmental Studies, or similar)
- Strong communication and organisational skills
- A proactive and empathetic approach to customer service
- A full UK driving licence and willingness to travel to project sites
- A passion for making a positive impact in communities
M Group’s Graduate Programme
Our 2 year structured graduate programme is all about helping you grow into one of our future leaders. We’ll give you challenges that stretch you, chances to learn new skills, and all the support you need along the way
As an M Group Graduate, you can look forward to:
- Tailored development workshops with monthly bite-sized virtual sessions and quarterly face-to-face events, plus teambuilding activities to grow your confidence, build leadership skills and connect with people from across the business.
- The Early Careers Network run by graduates and apprentices like you, where you can share ideas, work together and get involved in exciting projects
- A strong support network with our Early Careers team and colleagues ready to guide you, answer your questions and cheer you on.
- Support for your professional development with advice and resources to help you work towards your professional qualifications.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, including:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity and adoption leave
- Reward and recognition scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours:
- Responsible – we go further for our people, clients, communities and the planet
- Open – we seek new and better ways of exceeding expectations
- Together – as one team, the whole is greater than the sum of the parts
- Ambitious – we embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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